877-528-5287
Frequently Asked Questions
Customers frequently have particular questions and concerns regarding pest control services and processes. Below are some typical inquiries related to our pest control services:
Q
What pests do you treat?
A
We treat a large variety of pests, including rodents, ants, spiders, bed bugs, cockroaches, and more!
Q
Are your treatments safe for pets and children?
A
Yes! We use products that are registered with the EPA and applied according to strict safety guidelines. When used correctly, these treatments are considered low-risk for pets and children. Our technicians focus on targeted applications, keeping chemicals away from play areas, food surfaces, and pet items.
For added piece of mind, we'll let you know if any short-term precautions are needed — such as keeping pets or kids out of a treated room until it is fully dry (usually 30-60 minutes). Once dry, treatments are safe, and your home can be used normally again.
Q
What is the process for pest inspection and treatment?
A
Our residential pest control process can be found here: RESIDENTIAL
Our commercial pest control process can be found here: COMMERICAL
Q
Is the treatment environmentally friendly?
A
Yes! We prioritize environmentally responsible pest control. Whenever possible, we use low-impact products, targeted application methods, and solutions that minimize disruption to your home and the surrounding ecosystem.
For customers who prefer non-chemical approaches, we also offer eco-friendly alternatives, such as exclusion work, habitat modification, sanitation strategies, and mechanical controls. These methods focus on long-term prevention and reducing pest pressure without relying solely on traditional pesticides.
If you have specific environmental concerns or want a fully non-chemical service plan, we can tailor a treatment program to match your preferences.
Q
Do I need to prepare my home before treatment?
A
In most cases, only minimal preparation is needed — and we’ll let you know if anything specific applies to your situation. Generally, we recommend:
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Tidying up floors and accessible areas so technicians can reach baseboards and entry points.
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Putting away pet food, toys, and water bowls during the service.
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Keeping children and pets out of treated areas until products are fully dry (usually 30–60 minutes).
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Clearing countertops if kitchen or bathroom treatments are planned.
If you’re dealing with a specialized issue — like bed bugs, fleas, or rodents — we’ll provide a short prep checklist beforehand to make sure the treatment is as effective as possible.
Q
How long does a typical pest control treatment take?
A
Most standard treatments take 30–60 minutes, depending on the size of the property and the type of pest issue. More complex services — such as rodent exclusion or specialized infestations — may take longer. We’ll give you a clear time estimate before we begin.
Q
Is the treatment effective, and how long will it last?
A
Yes. Our treatments are designed to deliver fast, reliable results. The duration of effectiveness depends on the type of pest and the service performed. General pest control typically provides protection for 30–60 days, while rodent control and specialized treatments may last longer. For ongoing protection, many customers choose monthly or quarterly maintenance plans.
Q
What if the pests return after treatment?
A
Your satisfaction is important to us, and our services are designed with that in mind. If pests return after treatment, we’ll come back and address the issue at no additional cost as part of your service plan within the warranty-covered period. Check your specific quote for warranty details.
For ongoing maintenance customers — such as monthly rodent or general pest control — any breakthrough activity is covered. Just let us know, and we’ll schedule a follow‑up visit to get things back under control quickly.
Q
Are your technicians licensed and trained?
A
Our representatives go through extensive pest control training that takes months to perfect. They are then required to take and pass a state-required exam plus get fingerprinted through the Department of Justice. Kat’s Pest Solutions is ready to provide you a solution, and we are on the job until the problem has been solved.
Q
Do you offer any preventative measures or ongoing maintenance plans?
A
Yes! We provide a variety of preventative and ongoing service options depending on your needs. For long‑term protection, we offer monthly rodent control, recurring general pest control services, and other maintenance plans designed to keep your property pest‑free year‑round.
These programs focus on early detection, exclusion, and routine treatments to stop problems before they start. If you’re interested in continuous coverage, we can recommend a plan tailored to your home or business.
Q
What are the payment options and pricing?
A
We offer straightforward, transparent pricing based on the type of service and the size of your property. Payment options include credit/debit cards, digital payments, and invoicing for recurring plans. For exact pricing, we provide free estimates (for residential service) so you know the cost before any work begins.
Q
Do you offer emergency services?
A
Yes. We provide urgent and same‑day services for situations that require immediate attention, such as active rodent activity, severe infestations, or safety concerns. Contact us and we’ll prioritize your call.
Q
Is there a warranty or guarantee for your services?
A
Absolutely. Most of our treatments come with a service guarantee, meaning if pests return within the covered period, we’ll come back and retreat at no additional cost. Ongoing maintenance plans include continuous protection and free follow‑ups for breakthrough activity.
Q
How frequently should I schedule pest control services?
A
For general pest prevention, we recommend monthly or quarterly treatments depending on your property and pest pressure. Rodent control is typically performed monthly to maintain consistent protection. We can help you choose a schedule that fits your needs and keeps your home or business pest‑free year‑round.
